research & strategy

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Progress starts with clarity. We help leaders align on what matters, why it matters now, and how to move with confidence. Our focus is practical: decisions you can defend, momentum your teams can feel, and outcomes that improve your customers’ experience.

what we help you solve

  • Competing priorities and no shared direction

  • Uncertain business value or weak investment cases

  • Vendor and platform choices that feel risky

  • Roadmaps that list features rather than outcomes

  • Pressure to "do something with AI" without clear use cases or success criteria

  • AI ideas that sound promising, but lack the data, ownership and guardrails to move beyond experiments

 

research strategy loop

where this fits

Research & Strategy typically leads your Discover and Shape phases before large commitments, connecting opportunities to your business objectives and aligning them with customer needs and market context.

For AI and data-driven initiatives, this is where we:

  • connect AI opportunities to concrete journeys and metrics

  • assess whether your current data and platforms are ready to support them

  • agree what minimum steps would make your landscape safe and useful for AI, instead of running disconnected proofs of concept.

 

what to expect

  • A shared picture of the problem you are solving and the outcomes you want to achieve

  • Opportunity mapping that prioritises value and feasibility across journeys, not just features

  • Market and customer insight that challenges assumptions and sharpens your choices

  • Business cases grounded in cost, risk and measurable impact for both customer and organisation

  • A realistic view of where AI can help in those journeys, based on your current data and platforms, including the minimum foundations needed if you decide to move from experiments to production

 

commerce doesn't have to be complicated

We create composable solutions to manage the complex challenges of modern digital businesses like yours.To find out how we can help you, get in touch for a no-strings chat, and someone from our team will contact you as soon as possible.